Aroma Diffusers is an online retail store operating at https://aromadiffusers.uk. We specialise in aromatherapy diffusers, essential oils, and related wellness products. References to “we”, “us”, or “our” in these Terms refer to Aroma Diffusers. References to “you” or “your” refer to the customer or visitor using our website.

2. Use of Our Website

By accessing aromadiffusers.uk you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or guardian who agrees to these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to any part of the site or its related systems.
  • Transmit any unsolicited commercial communications (spam).
  • Reproduce, duplicate, copy, or re-sell any part of our website without our written permission.
  • Upload or transmit any viruses, malware, or other harmful code.

We reserve the right to suspend or terminate access to the website at our discretion and without notice if we believe these Terms have been breached.

3. Orders & Contract

When you place an order on aromadiffusers.uk, you are making an offer to purchase the selected products. A legally binding contract is only formed once we send you an order confirmation email confirming that your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order at our discretion. Common reasons may include:

  • A product being out of stock or discontinued.
  • An error in the product description or price.
  • Suspected fraudulent activity.
  • Inability to obtain authorisation for payment.

If we cancel your order after payment has been taken, you will receive a full refund within 5–10 business days.

4. Pricing & Payment

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable, unless otherwise stated. We reserve the right to change prices at any time without notice; however, you will always be charged the price shown at the time your order is placed.

We accept payment via major credit and debit cards, PayPal, and any other payment methods displayed at checkout. All transactions are processed securely. We do not store your full card details on our servers.

If a pricing error is discovered after your order is confirmed, we will notify you as soon as possible. You will then have the option to reconfirm the order at the correct price or receive a full refund.

5. Shipping & Delivery

We aim to dispatch all orders within 1–3 business days. Estimated delivery times are provided at checkout and are approximate — they do not constitute a guarantee.

We currently ship within the United Kingdom. For international shipping enquiries, please contact us directly. Delivery times may be affected by factors outside our control, including postal delays or customs processing.

Risk of loss and title for items purchased pass to you upon delivery of the order to the shipping carrier. We recommend you inspect your delivery promptly and contact us if there are any issues.

6. Returns & Refunds

We want you to be completely happy with your purchase. Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 7 days of receiving your goods.

To initiate a return, please contact us at sale@aromadiffusers.uk within 7 days of delivery. Items must be returned:

  • In their original, unused condition and packaging.
  • With all accessories, manuals, and documentation included.
  • Within 14 days of notifying us of your intent to return.

Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error. Once we receive and inspect the returned item, we will process your refund within 5–10 business days to your original payment method.

Items that are damaged, used, or returned outside the stated period may not be eligible for a full refund. If a product arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence.

7. Product Information

We take care to ensure all product descriptions, images, and specifications on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. Colours may vary slightly depending on your screen settings.

Our products are intended for personal, domestic use only. Please follow all care and safety instructions included with your product. Aroma Diffusers accepts no liability for any damage resulting from misuse or failure to follow product instructions.

8. Intellectual Property

All content on aromadiffusers.uk — including but not limited to text, images, logos, product photography, and website design — is the intellectual property of Aroma Diffusers or its licensors and is protected by copyright and other applicable laws.

You may not reproduce, distribute, or commercially exploit any content from this website without our prior written consent. You may print or download content for your own personal, non-commercial use only.

9. Limitation of Liability

To the fullest extent permitted by law, Aroma Diffusers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use (or inability to use) our website or products, including loss of data, profits, or business opportunities.

Our total liability to you in connection with any order shall not exceed the purchase price paid for the relevant product(s). Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable UK law.

10. Privacy & Data

Your privacy is important to us. When you use our website or place an order, we collect and process personal information in accordance with our Privacy Policy, which forms part of these Terms. By using our website, you consent to such processing.

We use your data solely to fulfil orders, manage your account, and — where you have opted in — send you marketing communications. We will never sell your personal data to third parties.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you retain the right to bring proceedings in the courts of your home jurisdiction.

12. Changes to These Terms

We reserve the right to update or revise these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms, please get in touch:

We will endeavour to respond to all enquiries within 2 business days.